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New Roku Express 4K no picture

I have the same problem, are there any answers?

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Community Moderator
Community Moderator

Re: New Roku Express 4K no picture

Hi @eziemer1956,

Thanks for your first post in the Roku Community!

We want to make sure that we can get this resolved as soon as possible and we would be more than happy to look further into this issue but will need more details. Here are a few questions here to better understand what you're experiencing:

  • Are you using a Roku TV or a Roku device?
  • When did this issue first start occurring?
  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • Are you receiving error messages or codes when accessing the channel?
  • Did you make any changes to your connection recently?
  • What troubleshooting steps have you taken so far to try to resolve the issue?
  • What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more information, we will be able to assist you further.

Best regards,

Mary F.
Roku Community Moderator
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