Solving playback issues

[pamscott]

Same here.  The problem definitely ISN'T fixed!

[WhatIs]

Roku 4k, same issue. NFL app just has a spinning circle, starts to load and displays left frame and then crashes back to Home Screen. I’ve uninstalled and reinstalled, updated, restarted Roku. Same issue.

[jh5130]

It's now recurrent foe me as well.   It was not working, worked for a few days, now back to return to home screen.

I'd post the tracker info again.. but it's all the same as my post on Sunday.

[WhatIs]

Tried all suggestions. NFL app still crashing back to Home Screen. Using Roku 4k. Help. No issues on phone, or computer.

[DBURR01]

Having the same issue. Is there a solution to this problem?

[Sypaik]

I’m having the same problem. I had the same issue with Amazon firestick so I bought a Roku and it was working until today. I did a factory reset and reinstalled the nfl app but it still quits unexpectedly after a few seconds and goes back to Home Screen. Extremely frustrating.

[stlblues1226]

Once again, Roku has failed to fix the problem. Since this seems to be happening over and over again, maybe you're just putting a band aid on a wound and not actually fixing the problem. This issue happens on ever Roku device I have, but not on any other device that I have the NFL app installed on. The issue is obviously on Roku's end and not the NFL. Please stop doing stop gap fixes and find the root of the issue and fix that.

4802X - Roku Ultra

S/N - X01000GSTVT9

Device ID S0DA243STVT9

Software Version: 14.0.4 build 12221-C2

GC Version: 12.7.23

Timestamp: 2024-11-28T01:07:24Z

Issue ID T9-478-147

NFL App Version 5.0 build 72

Please fix this and do it correctly this time. You'd think that after 3 or 4 tries, you would have gotten it correct by now.

Thanks.

[Lpwmpls]

Roku app crashes back to the home screen on my Roku player. I've tried several times. I have uninstalled and reinstalled the NFL app, I've restarted the Roku unit, and downloaded a fresh version of the NFL app and it always crashes back to the Roku home screen can someone please help me with this it's very frustrating... Thank you 🙂

NFL app version 2.0 build 72 

Roku premiere model 3920x

software version 14.0

[Sypaik]

I agree. It’s very frustrating when you pay for an app and a device and it doesn’t do a simple thing like…actually work.