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My roku won’t stop scrolling

My roku (not sure on model fairly old) has started this thing where it won’t stop scrolling. I can’t click anything. No stuck buttons, hard reset, restarted, etc. nothing seems to work. Do I need a new one? Thanks. 

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Community Streaming Expert

Re: My roku won’t stop scrolling


Let's try to narrow down the cause.

If you take the batteries out of the remote the pull the Roku exposed plug for a few seconds, when the Roku reboots does the scrolling resume?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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