Solving playback issues

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jludlow
Newbie

My roku tv is working but it is not lit up. It is a tcl. Does it have a bulb to change?

I can see the home screen in the dark background, but the picture is not lit up

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3 REPLIES 3
RokuMary-F
Community Moderator
Community Moderator

Re: My roku tv is working but it is not lit up. It is a tcl. Does it have a bulb to change?

Hi @jludlow,

Welcome to the Roku Community!

We appreciate you letting us know about the black screen issue you are experiencing with your Roku TV and we would like to know what went wrong so we can assist you further and fix the issue.

Please help us with the below information to proceed further:

  1. When did this issue first start occurring?
  2. Does the issue only occur on a specific channel or all channels on your Roku device?
  3. When your Roku TV screen goes black, can you still audio?
  4. Can you please specify the exact steps you are taking to reproduce this issue?
  5. Have you tried unplugging your Roku TV for 5-10 minutes and then plugging the Roku TV back resolves the issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

Mary F.
Roku Community Moderator
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atc98092
Community Streaming Expert

Re: My roku tv is working but it is not lit up. It is a tcl. Does it have a bulb to change?


@jludlow wrote:

I can see the home screen in the dark background, but the picture is not lit up


Most modern TV sets have a backlight that illuminates the panel. (I'm skipping any discussion about plasma or OLED). This backlight might be a field of LEDs spread across the same area as the panel (usually referred to as backlit), or LED lights that ring around the edge of the panel (known as edge-lit). The most typical backlight is actually just a simple fluorescent bulb that lights up the panel (fairly) evenly across the entire surface. LEDs seldom fail, but fluorescent bulbs can and do fail over time. Either way, it's likely not financially viable to try to repair it.

This is not an easy repair for the casual owner, as it requires some special knowledge and potentially specific tools. Yes, the bulb can be replaced. But the cost of doing so (and even finding a shop that can do it) makes it simpler to simply replace the TV. I know, it's wasteful. But unless it's a very large screen (meaning expensive to replace), you can buy a new one for about the same cost as getting the backlight repaired. Just checking prices on BestBuy.com, I see at least four different 40" 1080p TVs for under $200, one as low as $120 (not a smart TV though). Even 43" TVs start at $150. The odds of getting your TV repaired for significantly less than that is pretty low.

All that said, you should certainly check with TCL for a possible warranty repair. You just need to provide them with your purchase information, and let them make a determination. 

Dan

Roku Community Streaming Expert

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jasonmc714
Newbie

Re: My roku tv is working but it is not lit up. It is a tcl. Does it have a bulb to change?

The test are not worth buying in a year and a half I bought two 55 inch roku TCL tvs and they both went black screen. I will not buy another one

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