Solving playback issues

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Juneaubugg
Reel Rookie

My roku display is set to Auto detect and doesnt shows 4k-HDR10-HDCP 2.2

My lg TV has hdmi 2.2. It lists HDR when i stream directly through the tv, but my Roku 3600r won’t show hd or 4k on auto detect. i have it set up directly to hdmi and usb charging through tv.  So no other devices attached. Why does the roku not see that my display is compatible? What am i missing? 

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3 REPLIES 3
renojim
Community Streaming Expert

Re: My roku display is set to Auto detect and doesnt shows 4k-HDR10-HDCP 2.2

The 3600 isn't a 4k device.

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Juneaubugg
Reel Rookie

Re: My roku display is set to Auto detect and doesnt shows 4k-HDR10-HDCP 2.2

Its HD though, isn’t it?  According to specs it is. 

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UserOfStreamers
Roku Guru

Re: My roku display is set to Auto detect and doesnt shows 4k-HDR10-HDCP 2.2

@Juneaubugg 

It (3600) is HD, and It should detect your 4K LG TV as 1080p TV w/HDCP 1.4

As @renojim stated, you'll need a newer 4K/HDR-capable Roku model (e.g. Streaming Stick 4K or Express 4K+) if you want it to detect as 4K w/HDCP 2.2

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