Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Reel Rookie

My roku 3920 is not powering on.

So I had two brief power surges and now my Roku Premiere (3920 series)  wont power on or anything I checked the cabels the outlets fine and its just not powering on at all so I cant try restarting it through the roku or anythin

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Roku Guru

Re: My roku 3920 is not powering on.

Hi @Quad_T

Thanks for reaching out here in the Community.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall.

Keep us posted!

All the best,

Kariza D.
Roku Forum Moderator
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Reel Rookie

Re: My roku 3920 is not powering on.

@RokuKariza-D I had it plugged into the wall outlet behind my tv because I do not have a usb port on my TV.


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Community Streaming Expert

Re: My roku 3920 is not powering on.


You can try using a cell phone cable (microUSB) and a cell phone charging power adapter (5volt, 1amp) to see if either one of your existing components is bad.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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