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Solving playback issues

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Jiffy1019
Binge Watcher
‎09-16-2021 08:36 PM

My Roku shows the logo then shuts off

My Roku shows the title screen then shuts off. 

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3 REPLIES 3
renojim
Community Streaming Expert
‎09-16-2021 10:27 PM

Re: My Roku shows the logo then shuts off

Did it ever work?  Can you try it on another TV?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Jiffy1019
Binge Watcher
‎09-16-2021 10:32 PM

Re: My Roku shows the logo then shuts off

No

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StreamerUser
Roku Guru
‎09-17-2021 03:51 AM

Re: My Roku shows the logo then shuts off

@Jiffy1019 

Make sure you are powering it with the supplied USB AC adapter, and not the TV's USB ports.

Try a different HDMI cable/port.

Otherwise, if it still continues the behavior, return it for a refund/exchange.

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