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sae0074
Reel Rookie
‎03-15-2021 09:38 AM

My Roku is randomly jumping back during streaming, I’ve done factory reset and it’s still happening

On all my streaming apps my Roku started rewinding/jumping back during play. I’ve tried factory reset and it’s still happening. Ideas to resolve or is it broken? The Roku is only 2 months old.

2 REPLIES 2
makaiguy
Community Streaming Expert
‎03-15-2021 10:13 AM

Re: My Roku is randomly jumping back during streaming, I’ve done factory reset and it’s still happen

Is your Roku device powered by plugging it into a USB port on your television? The ports on many televisions only supply 0.5 amp, which is not enough to power a Roku reliably.

It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the USB power adapter that came with your device, you may have another one handy from another device that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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sae0074
Reel Rookie
‎03-15-2021 10:17 AM

Re: My Roku is randomly jumping back during streaming, I’ve done factory reset and it’s still happen

Thanks for the reply, It’s on the power adapter.

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