Thanks for reaching out to the Roku community!
When posting in the Community, please provide a description of the issue you are experiencing and the troubleshooting steps have you taken so far to try to resolve the issue, or feel free to use the Search function of the Community to find a related you are experiencing.
As a first step, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting
We look forward to hearing from you and assisting you with your needs. Thank you.