Solving playback issues

[Nath3s]

Tento abrir meu streaming da Disney+ na roku tv, mas ele trava e volta ao menu inicial da tv. O que faço?

[makaiguy]

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@Nath3s wrote:

Tento abrir meu streaming da Disney+ na roku tv, mas ele trava e volta ao menu inicial da tv. O que faço?

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Google translation from Portuguese:

My streaming won't open

I try to open my Disney + streaming on roku tv, but it crashes and goes back to the tv's home menu. What do I do?

[RokuMary-F · Accepted solution]

Hi @Nath3s,

Thanks for reaching out to the Roku community!

Please be noted that we support English in the Roku Community and we use translate to respond to an unsupported language to understand the issue or inquiry.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary