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BrierStevenson2
Newbie
‎01-05-2022 03:36 PM

MTV app won’t load even after removing and restarting tv then re adding MTV

When clicking on the MTV app, The MTV symbol comes up with a circular loading bar and it will just load for as long as I let it. It won’t actually open or launch the app. I have tried removing the app then adding it back. Then I decided to try removing the app again and then restarting my TV and then downloading the app again. Same thing. I’ve made sure that my TV is updated I’ve made sure that the MTV app is updated. Help! 

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4 REPLIES 4
makaiguy
Community Streaming Expert
‎01-05-2022 10:32 PM

Re: MTV app won’t load even after removing and restarting tv then re adding MTV

When you say you restarted the tv, how did you do it?  Turning the tv off/on does not give you a complete restart. 

Without the restart you may not get a clean reinstall.

On a Roku TV  you'll find the System restart option under Settings > System > Power ... or just unplug from its power source for a few seconds then plug back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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l-jasmin
Newbie
‎01-06-2022 02:18 PM

Re: MTV app won’t load even after removing and restarting tv then re adding MTV

Mine is doing the same thing too it’s been like three days now. I keep removing the channel and adding it back & it does absolutely nothing. 

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tline723
Newbie
‎01-09-2022 05:08 PM

Re: MTV app won’t load even after removing and restarting tv then re adding MTV

Didn’t work for me. Still have the same problem 

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RokuMary-F
Community Moderator
Community Moderator
‎01-12-2022 11:34 AM

Re: MTV app won’t load even after removing and restarting tv then re adding MTV

Hi @tline723,

Thanks for reaching out to the Roku community!

Are all other streaming channels playing content normally? 

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach them here: http://www.mtv.com/legal/frequently-asked-questions 

Let us know how it goes!

Best regards,
Mary

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