I just bought my Roku 4K stick and find that watching episodes and ads on the MTV app will pause every 5-10 seconds. I’ve tried removing the app and adding it again but the issue still occurs. How can I fix this?
After removing a channel, best practice is to restart** your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.
Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
**On a Roku TV with "Fast Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.
This issue is not resolved. I removed the app, restarted through settings and unplugged for a few seconds. After downloading it again, the issue still occurs. What should I do now?
Hi @cbaut10
Thank you for the reply.
The issue you are experiencing with the MTV app pausing the video every 10 seconds on your Roku could be due to a number of reasons. Here are a few things you can try to troubleshoot the issue:
We hope it helps!
Warm regards,
Lianna