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TipTopJok
Newbie
‎08-25-2021 11:17 PM

Low power unable to play via TV usb output

My Roku stick keeps refusing to open up at all merely posts and error that the power supply is too low using the TV's usb power output. This would be fine and manageable if it weren't for the fact that my TV has no USB outputs at all. My Roku is direct from the mains and the lower is fine.

Pleas can you suggest permanent fix or arrange a replacement stick as a matter of urgency

 Many thanks

Daniel

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makaiguy
Community Streaming Expert
‎08-26-2021 05:30 AM

Re: Low power unable to play via TV usb output

Do you have another power adapter from another device that you can try?  Make sure the fine print on it rates its output as at least 1 amp.

It also can't hurt to try a different USB cable between the stick and the adapter.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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StreamerUser
Roku Guru
‎08-26-2021 05:36 AM

Re: Low power unable to play via TV usb output

In addition to what @makaiguy suggests, you might want to unplug the AC>USB adapter from the wall socket for a few minutes and then replug it back in, perhaps to a different socket  (just like everything else...the AC>USB adapters need a hard reset sometimes).

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