Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Low power message while using power adapter

[personal information removed]

I am trying to respond with the information you requested but I can't find "settings" on the app and I can't look on the Roku home screen because I cant get by the "insufficient power" screen.  Very frustrating.  And yes, its connected with the provide micro usb chord to the provided adaptor plugged into a power strip.  

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Community Moderator
Community Moderator

Re: Low power message while using power adapter

Hi @mpbham 

Thanks for letting us know about the issue you're experiencing.

Please be advised that you can also view your device serial number on our website To do this, go to My Account, then scroll down to the bottom part of the screen to see the devices' information linked to your Roku email. You can also check the back or underneath the player itself. 

We'll keep an eye out for your reply.

All the best,

Kariza D.
Roku Forum Moderator
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