Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mpbham
Reel Rookie

Low power message while using power adapter

[personal information removed]

I am trying to respond with the information you requested but I can't find "settings" on the app and I can't look on the Roku home screen because I cant get by the "insufficient power" screen.  Very frustrating.  And yes, its connected with the provide micro usb chord to the provided adaptor plugged into a power strip.  

0 Kudos
1 REPLY 1
RokuKariza-D
Retired Moderator

Re: Low power message while using power adapter

Hi @mpbham 

Thanks for letting us know about the issue you're experiencing.

Please be advised that you can also view your device serial number on our website my.roku.com. To do this, go to My Account, then scroll down to the bottom part of the screen to see the devices' information linked to your Roku email. You can also check the back or underneath the player itself. 

We'll keep an eye out for your reply.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.