Solving playback issues

[DarrellWindu]

I bought a brand new roku cord from roku and it is not powering my roku premiere. I I bought the roku jan 2020. I just keep getting the Low power message. I’ve used several different cords and still doesn’t work. Plugged into different outlets. Any advice?

[RokuDanny-R]

@DarrellWindu

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[DarrellWindu]

K4299E611613

model 3920x

any help would be much appreciated. 
thanks a ton.the roku will flash white/red. And then a solid red light just showing the low power message on the screen. Not turning on. 

[RokuDanny-R]

@DarrellWindu

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you further.

Thanks,
Danny