Solving playback issues

[maven10]

I have two Roku Expresses. One of them continues to give me a low power warning. I am using the Roku USB cable and Roku adapter. One device works just fine, the other does not. Must be a bad device. What can I do?

[RokuKariza-D]

Hi @maven10

We're here to help!

Please reply here with the serial number of the affected Roku device. It can be found underneath the player itself. Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[maven10]

Thank you.

C33950706971

[RokuKariza-D]

@maven10 

Appreciate the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza