Solving playback issues

[BobsterD]

I have a new HiSense RoKu TV 65R6E4, and although I have a new 32GB 2.0 drive installed I get a "Live TV playback is disabled" error every time I turn on the TV. After dismissing the popup the TV Pause seems to be working after a few seconds. Is there a setting I'm missing to make this popup stop?

[RokuDanny-R]

@BobsterD

Thanks for the inquiry.

Some customers have reported that using a smaller capacity USB drive helps in smoother playback when using a USB.

Have you tried using a different small USB thumb drive to see if that helps?

Please keep us posted.

Thanks,
Danny

[BobsterD · Accepted solution]

Replaced with a different 16gb 2.0 drive and works well.

[jnorthup65]

I’m using a 16G thumb drive.  It will setup and work properly.  Next time I turn on tv “usb not found”.