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Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Upset1
Newbie
‎12-02-2021 07:38 PM

Latest update 10.5 is a joke. Fix it please.

I’m still having issues with my Roku stick after latest update.  You can watch for a little bit and then it kicks off and boots back up continuously.  You really can’t watch anything.  This is so annoying and the manual update posted did nothing!   How about fixing this problem like removing the latest update or create a patch to fix the problem!   I bought a Roku stick instead of Fire Stick because it was rated better.  Starting to question this.  

3 REPLIES 3
Cyberclaw
Channel Surfer
‎12-03-2021 02:19 PM

Re: Latest update 10.5 is a joke. Fix it please.

10.5 has caused a tremendous amount of problems, both for older and some newer devices.  The fact that Roku doesn't appear to be proactive in addressing this is troubling. 

Thus far the company has not acknowledged that it's negatively impacting some newer devices.  That is a cause for concern.  If Roku is doing something behind the scenes to fix this debacle, they should let customers know.

makaiguy
Community Streaming Expert
‎12-03-2021 10:04 PM

Re: Latest update 10.5 is a joke. Fix it please.

Roku 10.5, currently rolling out, has added a new Power item in the Settings > System menu for some recent Roku models. In my estimation it is not well thought out.  If you have this Power item, under "Auto power savings" see if deactivating "After 20 minutes of no interaction" fixes the problem

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Cyberclaw
Channel Surfer
‎12-14-2021 08:53 AM

Re: Latest update 10.5 is a joke. Fix it please.

Much thanks to @makaiguy!

@makaiguy wrote:

Roku 10.5, currently rolling out, has added a new Power item in the Settings > System menu for some recent Roku models. In my estimation it is not well thought out.  If you have this Power item, under "Auto power savings" see if deactivating "After 20 minutes of no interaction" fixes the problem

I followed his advice, and I'm happy to report that this resolved my problems with 10.5.  Now my Roku Ultra is working great again.  

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