Solving playback issues

[antnee1069]

Hello

           Watching Hunter ( 80’s TV show” on the Roku channel, sometimes it will rewind (Replay the same scene over and over again” all by itself, it does not matter what season or episode.  Anybody else having this issue? 

[RokuKariza-D]

Hi @antnee1069

Thanks for bringing this to our attention. 

Please provide us the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

[Rockie7941]

I am having the same issue. I have tried to restart my Roku and now it seems to be worse than it was before I did the restart.

I read the post and it says to provide all this information, but doesn't say where to send the info to.

[DBDukes]

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@Rockie7941 wrote:

...I read the post and it says to provide all this information, but doesn't say where to send the info to.

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PM @RokuKariza-D