Solving playback issues

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atc98092
Community Streaming Expert

Re: Keeps going back to home screen

@kathleenH89 you need to be more specific about your model Roku. Under the Settings/System/About you can find the model number. 

Dan

Roku Community Streaming Expert

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kathleenH89
Reel Rookie

Re: Keeps going back to home screen

3931RW roku express+

X00400PH46XU

 

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atc98092
Community Streaming Expert

Re: Keeps going back to home screen

Thank you. That is the most recent version of the Express+, so I certainly wouldn't expect it to be doing that. If you've owned it for less than a year, you might consider asking Roku for a warranty replacement. If you're beyond that, and system restarts (either using the restart under the menu or pulling the power for at least 30 seconds) haven't offered any change, it might be worth the effort to do a factory reset. Just remember that you have to set everything back up after you link it back to your account. All your channels will be reinstalled, but any user login credentials will have to be entered again.

I can give an example of when a factory reset did work. My DSL modem is fairly new, and was working fine. But after we had a local power failure, it began having issues on almost a daily basis. It would say it was connected, but nothing would pass through. I finally did a factory reset, and it's now been several months without a hiccup. I can't really explain why a reset will clear gremlins like that, but sometimes it does.

Of course, if it has suffered some sort of internal failure, the problem will likely continue. At that point, if you're outside the warranty period, it's time for a replacement. Sometimes electronic devices fail, even when they aren't really that old. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Cbk717
Newbie

Re: Keeps going back to home screen

I’m having the same problem after about 5 minutes. I did a hard reset and deleted the app and no luck. Any advice? Any way to contact Roku?

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RokuDanny-R
Retired Moderator

Re: Keeps going back to home screen

@Cbk717

Thanks for the post.

What Roku device are you using? Is this issue happening on a specific channel or does it happen on all channels? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Re: Keeps going back to home screen

Ok so my Roku was goin back to the Home Screen every 5 min , I looked it up on YouTube. Unplugged it for 5 minutes an it was good every-sense ! 😃 

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Re: Keeps going back to home screen

I live Roku 

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Hawtrtp44
Newbie

Re: Keeps going back to home screen

Hey danny,

I’m able to watch YouTube, hulu, philo, and, vimeo for about 15 minutes and then it returns to the Home Screen. I’m getting very frustrated, I just bought this Roku about 2-3 months ago and it’s not working very well. I’ve had no problems with the the Rokus I bought 1-2 years ago, I know this might not be Rokus fault. It could be something I’m doing. I’ve reset it multiple times and even factory reset it.  I’m getting extremely frustrated and I’m hoping you can help.

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RokuDanny-R
Retired Moderator

Re: Keeps going back to home screen

@Hawtrtp44

Thanks for the post.

Can you please specify the issue you are experiencing? What Roku model device are you using? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Ph151619
Newbie

Re: Keeps going back to home screen

My roku does this . I need to know what I can do to fix this because its driving me and my kids crazy. I'm paying for streaming and it doesn't want to work .

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