Solving playback issues

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Reel Rookie

Keeps going back to Roku main menu

In the middle of watching a program, either taped or not my Roku keeps jumping to the main Roku menu. I have unplugged device, cleared cache, reset and nothing helps.  I have seen similar issues posted but no solution.  Is this part of the software issue?

I have a Streaming Stick + model #3810X

When can I expect a fix?

Thank you