It sucks as big as this company is you can’t call for support and you have to ask other users
I am sorry I have to post to a board and this company will not hire people to support its products in technical support…I have bought 5 devices since this company started 15 years ago…instead of getting better with support, I can’t even talk to a human today for support…I have a 4660X Ultra and the sound would go out every few weeks then I would reboot and ok until next few weeks…the time has shortened and now every few hours or minutes no sound and it now takes 2 reboots…anyone having this issue?
Re: It sucks as big as this company is you can’t call for support and you have to ask other users
I myself am currently at this moment having the same issue, I cannot get my TV remote or my Roku remote to turn my TV on/off! It is so frustrating! For me personally it would not switch over to TV volume after taking off and unplugging the headphones, and so I would have to turn my TV off and then turn back on and it would be fine. Last night same thing happened so I switched the TV off and back on then suddenly both of my remotes quit working as far as volume and powering on/off, I can still use the arrow and OK buttons but that is it.
For what its worth, using the headphone jack on the remotes drains the batteries pretty quickly. Some have found unreasonably so. Additionally, it may not fully disconnect and cause issues like you experienced. I have not experienced those issues with my remote but some have. If you are a fan of the Private Listening, I think it is better to use the official Roku Remote App found in the Play/Apple Stores that you can install on mobile device. You can then connect your headphones into your mobile device or use bluetooth/wireless earbuds. Kind of a better setup since you can be charging your phone while listening to the Roku.
Roku Community Streaming Expert Just another Roku user... I am not a Roku employee. Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102
We're sorry to hear this has been your experience with us. We hope you'll give us a chance to redeem ourselves here. Could you provide us with more details about the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
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