Issues with HDCP 2.2 and HBO Max so far only with Curb Your Enthusiasm???
I have a 4K ultra Roku player connected to a LG Oled 55C6P. The LG is capable of 4k HDR and is 2.2 HDCP compliant on all HDMI inputs. I have been using the the combination for over a year and I've never had an issue. I mainly use the LG's built in streaming services. Unfortunately LG doesn't offer HBO Max so I have to use the Roku for that channel. When I try to watch the new season of Curb Your Enthusiasm I will sometimes get an HDCP error when loading the show. Sometimes it works normally and sometimes I get the error. When it happens the audio part of the show is playing but I have the HDCP error message on the screen only. I have unplugged the HDMI cable and power cycled both the TV and Roku but disconnecting them from power. I have also tried to brand new 2.1 8k/60hz rated HDMI cables as well. I have the same issue with all three cables. Sometimes the show will load and sometimes I get the HDCP error.
This is very unusual since I have never had an issue until now. When I go into the settings and select 4k/60hz and runs the test it passes with all 3 cables I tried. I also tried an older HDMI cable that I am using with a 1080p source. That cable is only rated for 1080p and sure enough it doesn't pass the 4k/HDR 60hz test.
Has anyone had an issue similar to mine? I haven't found any other programming when using the Roku that has this issue besides HBO Max and Curb Your Enthusiasm. Any help would be greatly appreciated. I have tried everything I can think of and I am out of ideas.
We would be more than happy to look into this issue. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.