Solving playback issues

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Is there any way to get an actual customer service person to have a chat with you?

I have a new Roku and my TV picture quality is terrible (was fine with the old Roku but Amazon doesn't stream through the old one anymore).  I am desperately trying to fine a REAL CUSTOMER SERVICE PERSON who can help me.  I have low vision and it would be most helpful to be able to interact with an actual person.  None of the prior posts I've been able to unearth have been on point.

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