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Solving playback issues

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metzelic
Reel Rookie
‎05-08-2021 04:07 PM

Is my Roku stick fixable or do I need to replace it?

Today I turned on my TV, navigated to an app, and selected something to stream. My TV screen filled with a disturbing green pattern and then I got a "no signal" message on screen. I noticed the power light was off on the Roku stick, so I unplugged and reset everything (the charging cord at both ends, the stick itself from the TV's USB, even my internet.) I also tried plugging the Roku and charging cord in to different devices, too, to see if I could get the power working. A few times the power light came back on nice and bright, other times it came back on sort of pale and weak. At none of those times did I actually get a signal from it again on my TV, though, and now the light just stays off under all circumstances.  

I have a Roku Streaming Stick 2016 Model Black (Model: 3600R.) I bought it in March 2017. Google tells me these devices only last 3-5 years (yikes, but okay.) So I'm hoping for help figuring out if the issue I'm describing is fixable either by some cute trick or by replacing the cord, or if I just need to get a new device at this point. 

Thanks!! 

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DBDukes
Community Streaming Expert
‎05-08-2021 05:28 PM

Re: Is my Roku stick fixable or do I need to replace it?

One last thing to try is powering the device, then holding down the reset button for no less than 30 seconds.

If that doesn't have any affect, then yeah, it may be that the device is inoperable.

I can say that I had a 3600 and while it was an okay device, the current Stick+ model 3810 is much better. It's noticeably faster and more responsive.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert
‎05-09-2021 11:25 AM

Re: Is my Roku stick fixable or do I need to replace it?

@DBDukes wrote:

I can say that I had a 3600 and while it was an okay device, the current Stick+ model 3810 is much better. It's noticeably faster and more responsive.

^^^ Let me say off the top that I agree 100% with this sentiment.

Before giving up on the 3600, though, the problem could just be with the power adapter.  If you have others available from other devices, you might want to try them.  Just be sure the output listed in the small type on it is 1 amp (1000 milliamps) or higher.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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metzelic
Reel Rookie
‎05-10-2021 05:19 PM

Re: Is my Roku stick fixable or do I need to replace it?

Thanks to both of you! I'm now officially convinced this device is kaput, and I really appreciate the endorsement of the newer 3810.

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