Solving playback issues

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markduhan
Level 7

Investigation Discovery freezes during commercials

Mine has been getting stuck in a commercial loop. It never gets through the commercials. They just keep restarting. How is this still happening months later?

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1 REPLY 1
RokuKariza-D
Community Moderator
Community Moderator

Re: Investigation Discovery freezes during commercials

Hi @markduhan 

Thanks for reaching out here in the Community!

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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