Solving playback issues

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Shopp
Reel Rookie

Intermittent sound but no content video

Home screen and app content displays properly but streaming video content doesn't always appear. Closed captions shows. Happens regardless of app selected.  Happens sometimes when first starting Roku. Resetting doesn't help.  Unplugging Roku and TV doesn't help.  Leaving it off for an hour or more sometimes works.  Sometimes doesn't.  Happens intermittently.

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2 REPLIES 2
RokuKariza-D
Retired Moderator

Re: Intermittent sound but no content video

Hi @Shopp 

Thanks for the post.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Shopp
Reel Rookie

Re: Intermittent sound but no content video

It is connected to USB power.  Has been working OK for over a year that way.  I'll try using the adapter. 

Thanks

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