Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Re: Intermittent audio when streaming netflix with Roku Express

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Try changing decoder setting (e.g. Dolby) on your sound device. If it has a “direct” setting I would try that first.  I think Roku has an incompatibility bug with some decoder (s) as this happened to me too. 

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Buck1982
Reel Rookie

Re: Intermittent audio when streaming netflix with Roku Express

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Thanks.  My soundbar does not have a "direct" setting not to mention I've tried all possible settings anyway. 

You hit the nail on the head with, "I think Roku has an incompatibility bug...".  Roku absolutely has incompatibility bugs!

I ended up plugging the Roku box into a remote controlled electrical outlet I had on hand and when the sound goes out, I cycle that outlet off/on and proper sound always returns in an instant.  What a convuleted workaround.    

Never had any sound issues prior to Roku.

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molvo
Channel Surfer

Re: Intermittent audio when streaming netflix with Roku Express

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I took the easiest solution.  New TV.  Roku box went to a box someplace in basement.

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