Solving playback issues

[Kingdarious]

I have had my roku for over a year and for the past 2 and a half months my device have been saying insufficient power and I’ve tried plugging it into different power sources and trying different cords but nothing works please help me get my roku back working 

[RokuKariza-D]

Hey @Kingdarious

Thanks for reaching out here in the Community!

Please reply here with the serial number/device ID of the affected Roku player. It can be found at the back or underneath the player itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Kingdarious]

C5393571

[Kingdarious]

the last one was wrong 

C53935713791

[RokuKariza-D]

Thanks, @Kingdarious

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Kingdarious]

ok and will they respond on here or in my email 

[Kingdarious]

How long would I have to wait on a response 

[RokuDanny-R]

@Kingdarious

Thanks for the follow up.

It looks like our Support team reached out to you yesterday. Have you checked your email Spam folder to see if our contact is there?

Thanks,
Danny

[Zelda]

Hey there I have been having the same issue. Device is connected to its own power and I changed out the cord and block but still getting the message intermittently. I have a Roku Express device ID C3395C804636. Blue light will start flashing and that’s all she wrote. 

[RokuDanny-R]

@Zelda

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you further.

Thanks,
Danny