Solving playback issues

[mhornung]

It too have the low power issue.  Plugged into the wall using the roku power adaptor and USB cable.

Sn k4303a829400

[RokuKariza-D]

Hi @mhornung

Thanks for letting us know about the issue you're experiencing.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

We appreciate your time and patience. Have a good day!

All the best,
Kariza

[TS-STL]

Hi Danny, @RokuKariza-D @RokuDanny-R 

I am helping my parents with their Roku Premiere (3920X) SN: K42077470863 and it was working fine for months and now goes into an endless loop of showing an Insufficient Power warning (no red light, but the unit is inoperable).

I have tried hard reset, changing the USB adapter, changing the cord, changing the outlet and nothing works.  Given the number of other folks reporting the same issue, it seems like there is a larger issue here.

Not sure how to PM you, but I am only in town for a few days and would like to get a replacement unit shipped asap so I can help get it set up.  Can you please let me know how this works?

Thanks!

[RokuKariza-D]

Hey @TS-STL

Thanks for the post.

I have escalated your information and concern to our Support team. I suggest keeping an eye on your email since they'll be further assisting you from there.

All the best,
Kariza

[disgruntled123]

Re: Insufficient Power. Was this issue ever resolved?  I'm experiencing the same issue, out of the b

[RokuMary-F]

Hi @disgruntled123,

Thanks for reaching out to the Roku community!

We'd like to gather more information about the issue you're running into.

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

Please let us know and we'll continue assisting you from there!

Regards,
Mary

[Greygirl]

I have read everything below and done all that and it is still not working. It was 6 hours ago. So do I go buy a Firestick now?

[RokuMary-F]

Hi @Greygirl,

We appreciate you for posting regarding your insufficient power.

How are you powering the device? Can you please provide the serial number of your Roku device from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted.

Regards,
Mary

[LaurieL]

Update: Someone did get in contact with me from Roku. I sent them my Roku and they sent me a replacement. 

[disgruntled123]

Hi @RokuMary-F ,

Thanks for your reply.   My responses to your questions:

There is not a light showing on my device (as far as I know, there has never been a light.   It's a Roku Premier, bought in 2020).

I'm powering the device using the USB cable provided.  It's plugged directly into a wall outlet, not the TV.

I have tried using another HDMI port, but the problem persists.

I only have the one TV, so trying on another isn't an option.

Thanks,
Mike