Solving playback issues

[RokuMary-F]

Thanks for keeping in touch and providing the additional information, @disgruntled123.

Can you please provide the serial number of your Roku device from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.

Many thanks,
Mary

[rel2099]

My problem was that I had the Roku plugged into a power strip.  Once I used a dedicated cable that plugged into a wall outlet, the problem went away.

Thanks for your help!

[disgruntled123]

Hi @RokuMary-F ,

The insufficient power message does not allow me to access the device, so I cannot go to Settings.  

The SN on the device itself is:  K4303 6666 583

Thank you,

Mike

[RokuMary-F]

Thanks for reaching out and providing me with your information, @disgruntled123.
I have passed along your information to our Support team. They will follow up and assist you.

Regards,

Mary

[Mitchmcc]

I am having the same problem with one of my roku Express tried changing all the cords and still insufficient power 

[TrooperDada326]

Is your Roku plugged directly into the wall or the USB port on your TV? Changing all what cords? There is only 1 power cord and an adapter. Is your Roku new? 

[RealCarlAllen]

Back two years later. Did anyone figure out a resolution? 

Troubleshooting:

1) I have 4 rokus in my house, 3 are working (not WiFi)

2) The smart TV is also working for other apps

[RokuDanny-R]

@RealCarlAllen

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[RealCarlAllen]

When I power on the Roku, it's giving an "insufficient power" error, and not letting me click anything, the same as others in the thread described. The few times out of dozens it doesn't give this message, it's not detecting any WiFi (guessing it's related)

I've used this Roku successfully for a couple years and it's set up as instructed. Not experiencing issues with any others in my house, WiFi, or smart TV.

If I need to get a new Roku that's fine, but I wasn't sure if there was a solution for this out-of-the-blue "insufficient power" issue

[mhornung]

Roku replaced my unit.  That resolved the issue we had, which is exactly what you describe.  We now have another roku doing the same thing though and I'm hoping we can replace it as well. 

@RokuDanny-R can I send you s/n via DM to get and RMA?