Solving playback issues

[Scraftatx]

Roku Express 3910RW 

Device ID C53940116065

Always plugged into wall outlet and using original cord/box. One day insufficient power message. Tried alternate cords/power supplies, tried both TV USB power ports, restarted multiple times. One time powered on without insufficient power message BUT that time got a different error message, "unable to connect to internet". Tried wireless and wired and neither worked, and after a couple minutes the message, "insufficient power message" returned.

Unable to resolve or use Roku. Please advise.

Roku Express 3910RW 

Device ID C53940116065

[crammy]

Ya I think it just died.   As a last resort do a hard reset and reactivate the device again.

[RokuDanny-R]

@Scraftatx

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@crammy

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[jnjholder]

Can u please let me know what to do as well? because mine started doing the same thing last night & it worked earlier today but now I'm getting the same message again.

[RokuKariza-D]

Hello @jnjholder

Thanks for reaching out here in the Community.

We would recommend starting with the suggestions available in this Support link: What to do if the red light is flashing, or you see a "low-power" warning. If still no dice, reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.

We look forward to your response.

All the best,
Kariza

[kellysus]

Got "insufficient power" message all of a sudden from my Roku Express. Has worked just fine since 2018 until now. Am plugged directly into wall outlet. Serial number is YGOOH9115793. Please help, as we cannot use device at all!

[crammy]

Try a different usb power supply like the one from your cellphone.

[kellysus]

Did that, also did everything in the "how to" section. Still not working. Thanks.

[crammy]

Do a hard reset by pressing and holding the reset button on the device for about 20 seconds.