Solving playback issues

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gnjs
Newbie

Insufficient Power Message when using wall outlet

RokuDanny,

I have a roku that had an insufficient power message. I tried a new power outlet and cable and it had the same message. I swapped this roku (A) with another one (B) from a different room and the same message came up using a different power cable and HDMI cable for roku A yet the B roku worked on the original tv that A was hooked up to. I tried pressing the reset button and now A does not detect wifi. Any suggestions? 

Gnjs 

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3 REPLIES 3
RokuKariza-D
Roku Guru

Re: Insufficient Power Message when using wall outlet

Hi @gnjs

We're here to help!

Please reply here with the serial number of the affected Roku device. This can be found at the back or underneath the player itself. We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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gnjs
Newbie

Re: Insufficient Power Message when using wall outlet

Serial number C438D3396783

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RokuKariza-D
Roku Guru

Re: Insufficient Power Message when using wall outlet

@gnjs 

Appreciate the reply.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

Your patience and understanding are greatly appreciated.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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