The free HDMI extender offer is for owners of Roku "Streaming Stick" models only, verified by the serial number of your unit. All other models connect via an HDMI cable that would already have moved the Roku further away from the TV's HDMI port. And don't quote me, but I *think* the offer is only good for accounts in the USA.
There's nothing special about the Roku "HDMI extender", it's just a short (4 inches or so) HDMI extension cord with an HDMI plug at one end and an HDMI socket at the other. I use one several feet long to locate my Streaming Stick+ in an equipment closet on the other side of the wall from my TV. You may be able to find an HDMI extension locally or at a non-Roku online vendor and get it faster than waiting for Roku to process your order and ship it to you. Or use a female-to-female HDMI connector to connect your Roku Stick to a regular (non-extension) HDMI cord.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Well, I own an Express, not a stick. And it is located out in the open where the AC hits. My order went through. I figured the extender wasnt a big deal but I am willing to try it since its free. If problem persists, I’ll switch to another streaming device and throw this in the trash.
I purchased a Streaming Sick +. It does not fit in the space for the HDMI connection on the TV. I have setup the Stick+ on another TV but that is not where I will be using this Stick+. I need the HDMI Extender Cable for use on the target TV.
I have filled out the form at www.roku.com/html on 3 different browsers. Entered all the fields. Entered the S/N from the Stick. Tried the S/N from the Account / Linked Device line. The S/N on that line is the same as what is in the Settings/System/Account on the ROKU. I copied the S/N from the web page so there should be no typo issues. No matter what S/N I use, NOTHING HAPPENS when I click Submit. No error message. No box turns red. Just nothing. On 3 browsers: Firefox, Edge, and Chrome.