Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Michelle3
Roku Guru

I’m Confused about the Aspect Ratio on Disney+

Jump to solution

Alright so, I still have a Roku Express+ 3910X/3910RW (my unit is a Walmart-exclusive model FYI), which I have owned for two years, and it’s connected to my analog 4:3 CRT TV.  And I have noticed something about the Disney+ app on the device.

Since my TV is 4:3, I have set the aspect ratio of my Roku device to 4:3 standard. However, some movies on Disney+ that are 4:3, including Dumbo for example, are pillar-boxed. The only other 4:3 movies that I have also tried out on Disney+ are Ichabod & Mr. Toad, Bambi, Snow White and 101 Dalmatians, those are also pillar-boxed.  However, when I fast forward or rewind the movie, the PIP thing on the bottom is proper 4:3.

Does anyone have a solution to this? Or did Disney not bother coding their app to support proper 4:3?  I would like to know, thank you for any responses.

- Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
Labels (1)
0 Kudos
3 Solutions

Accepted Solutions
renojim
Community Streaming Expert

Re: I’m Confused about the Aspect Ratio on Disney+

Jump to solution

Just a guess, but I'd say Disney encoded the pillars into the video.  The thumbnails don't come from the video; they're actually a separate download of JPEGs.  What happens if you select 16:9 instead of 4:3 in the display settings?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Michelle3
Roku Guru

Re: I’m Confused about the Aspect Ratio on Disney+

Jump to solution

I’ve tried out an episode of the original DuckTales TV series from 1987, and that actually streams at proper 4:3.  So, it seems to me that some 4:3 content on Disney+ are pillar boxed and some are proper 4:3. 

EDIT 07-08-2022: Unless I’m wrong, I’m thinking the pillarboxed 4:3 contents on Disney+ appear to be the ones upscaled to HD, with proper 4:3 content presented in the original SD quality. 
~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X

View solution in original post

0 Kudos
Michelle3
Roku Guru

Re: I’m Confused about the Aspect Ratio on Disney+

Jump to solution

After three weeks of this thread circulating around, here is an example picture of a 4:3 original SD content displaying properly on Disney+ (and even the example picture shown is presented in 4:3!).  You’re welcome.

~ Jordan  

A 1990 TaleSpin episode at 4:3 aspect ratio on Disney+.A 1990 TaleSpin episode at 4:3 aspect ratio on Disney+.

 

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X

View solution in original post

0 Kudos
4 REPLIES 4
renojim
Community Streaming Expert

Re: I’m Confused about the Aspect Ratio on Disney+

Jump to solution

Just a guess, but I'd say Disney encoded the pillars into the video.  The thumbnails don't come from the video; they're actually a separate download of JPEGs.  What happens if you select 16:9 instead of 4:3 in the display settings?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Michelle3
Roku Guru

Re: I’m Confused about the Aspect Ratio on Disney+

Jump to solution

If I select 16:9 it might squish the 16:9 signal to 4:3.  To note, 16:9 is a wider ratio than 4:3, and the squished image is unfixable if the device is HDMI only and connected to an HDMI to analog conversion box.  This is because most HDMI to analog converters are problematic, in terms of how the ratio or the size of the video signal is handled.  Most HDMI-to-analog conversion devices are made by a minor Chinese manufacturing company called MT-Viki (formerly Maituo until 2010), and sold under many different brand-names such as AuviPal, Dingsun (formerly Dinger), Gana, Wenter, Neoteck, Ablewe, Wiistar (aka the Nintendo Rip-Off), BTS, Portta, Orei, Amazon Basics (an accessories sub-label of Amazon.com Inc.), Bleiden, TaiHuai, RuiPuo, Akale, Hall Research, Yotocap, etc.  Only fewer models, most particularly from the Neoteck, Hall Research and Yotocap brands, have a zoom function and/or a 16:9/4:3 switch function.  The Hall Research models are hard to find, because not only are they out of stock on Amazon, the only unit that currently circulates around eBay is sold for over $70, which seems ridiculously expensive.  I have a Yotocap HDMI to analog conversion box with the zoom function (No 16:9/4:3 switch), which I use for my M2/Sega Mega Drive/Genesis Mini console, for my older TV. (Both devices, along with my Nintendo Wii-U and my Sony DVD player, are connected through a switcher, which then connects to my Sharp VCR, then to my old CRT-TV. The video signal is converted through a Sima CopyMaster/CopyThis stabilizer, as I have some DVDs with Macrovision copy-protection on them, which distorts the image.) M2 is a company that co-developed re-issues of older video games. They emulate the game visuals.  The M2/Sega Mini console has the ability to correct the aspect ratio of the games on my old TV, via its "Screen Settings,” and my Yotocap conversion box zooms out the image six times, from 100% to 92% of the image. I set the zoom function to display 92% of the image, to accommodate how the image on the original Sega Mega Drive/Genesis consoles looked. (Note: The Sega Mega Drive/Genesis was first launched in 1988 in Japan as the Mega Drive, which is the name of the console internationally, and then 1989 in North America as the Genesis.)  The Yotocap box was about $40 on Amazon, where my mom bought it from.  The 3710 and 3910 Rokus, on the other hand, are the only streaming devices that support the good old analog CRT television sets. 

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
Michelle3
Roku Guru

Re: I’m Confused about the Aspect Ratio on Disney+

Jump to solution

I’ve tried out an episode of the original DuckTales TV series from 1987, and that actually streams at proper 4:3.  So, it seems to me that some 4:3 content on Disney+ are pillar boxed and some are proper 4:3. 

EDIT 07-08-2022: Unless I’m wrong, I’m thinking the pillarboxed 4:3 contents on Disney+ appear to be the ones upscaled to HD, with proper 4:3 content presented in the original SD quality. 
~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
Michelle3
Roku Guru

Re: I’m Confused about the Aspect Ratio on Disney+

Jump to solution

After three weeks of this thread circulating around, here is an example picture of a 4:3 original SD content displaying properly on Disney+ (and even the example picture shown is presented in 4:3!).  You’re welcome.

~ Jordan  

A 1990 TaleSpin episode at 4:3 aspect ratio on Disney+.A 1990 TaleSpin episode at 4:3 aspect ratio on Disney+.

 

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.