Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
A_Smith
Level 7

Re: Hulu app won’t open

-Roku device model:  2710X- Roku 1

-Serial number:   1XK576121932

-Device ID:   N/A

-Software OS/version:  10.0.0.  Build: 4195-06

-What channel and what version/build is the channel:  Hulu Version: 4.9 Build: 3

-Tracker ID when this issue occurs: 32-215-374

-Steps to reproduce the issue you are seeing: It happens every-time it try to watch any show  on Hulu

-Do you receive any error code or message? No

Jojo6
Level 8

Re: Hulu app won’t open

-Roku device model- 2700x-roku LT
-Serial number-1PE42CO21811
-Device ID ?
-Software OS/version-10.0.0 build 4195-06
-What channel and what version/build is the channel -Hulu version 4.9 build 3
-Tracker ID- 11-215-413
-Steps- click on a episode to watch. It starts retrieving and the green bar starts loading. Then instead of playing the show it goes back to the episode page. None of the shows work.
-Do you receive any error code or message? No

rottbill
Level 8

Re: Hulu app won’t open

-Roku device model: 2710X Roku 1
-Serial number: 1XE3CK113085
-Device ID: none
-Software OS/version: version 10.0.0 build 4195-06
-HULU channel version 4.9 build 3
-Tracker ID: Issue ID 85-215-931 Timestamp 2021-05-30T22:51:38Z
-Steps to reproduce the issue you are seeing
When I select a TV series episode to play, the Retieving bar displays till it reaches about halfway then am returned to the episode selection screen instead of playing the selected episode.
-Do you receive any error code or message? No.

0 Kudos
rottbill
Level 8

Re: Hulu app won’t open

I want to add to my above post that I am not experiencing the problem with my model 3920X Roku Premiere.

0 Kudos
Tkcal
Level 8

Re: Hulu app won’t open

I've been having the same issue since 5/26/21. Went through support with Hulu and he took me through all the suggested steps. No solution. I can watch Hulu on my computer, just not through the Roku. Very frustrating.

0 Kudos
mariah4205
Level 7

Re: Hulu app won’t open

I am having the same issue, starting 5/26. I have uninstalled the app, did a system restart, and reinstalled the app with no solution.

-Roku device model: 2720X-Roku 2
-Serial number: 1RE3C9063625
-Device ID: ?
-Software OS/version: 10.0.0, build 4195-06
-What channel and what version/build is the channel:  Hulu Version 4.9, build 3
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) This just brings me back to the Home menu
-Steps to reproduce the issue you are seeing: Select Hulu, navigate to show, click Play...the green bar will display along with the word :  "retrieving" but then it will kick me back to the episode menu
-Do you receive any error code or message? no

0 Kudos
bgabaldon
Level 7

Re: Hulu app won’t open

I am having the same issue and have tried all of the suggested steps (deleting Hulu channel, restarting system, reinstalling Hulu channel, checking for system updates, checking for Hulu updates, signing out/signing in). This has affected all 4 of my Roku SE devices (model 2710x). It works fine on my newer Roku, which I believe is a Roku Express or Roku Premiere. This issue began happening last week on May 25th or 26th. The Hulu app opens fine, but when I try to play an episode of a show, it plays a few seconds of it, then stops and takes me back to the Hulu menu. Seems like there is no way to contact a human that works for Roku except through this forum. I paid for a year of Hulu and now I can't even use it on my Roku. Please fix this issue, Roku. 

0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: Hulu keeps going back to home screen

Hi @dinglaurie,

Thanks for letting us know about the issue that you are experiencing.

We are aware of an issue impacting playback on Hulu and we apologize for the inconvenience. Once they provide me with an update I'll be sure to let the Community know.

We appreciate your patience for the time being!

Kind regards,
Mary

0 Kudos
cahuenga
Level 8

Re: After last update, will not load any channels

Model: 2710X

Serial Number: 1RE3CW070896

Version: 4.9 - Build 3

0 Kudos
cahuenga
Level 8

Re: Hulu not working

Same here. Uninstall/restart/install routine was ineffective. Have tied everything I've read online multiple times.

Hulu support personnel instructed me to buy a new device (!!!), apparently implying that it's Roku's fault.

App loads, I select a stream  -  The app briefly states "retrieving"... And then it dumps me back at the Hulu homepage.

 

Model: 2720X

SN: 1RE3CW070896

Roku Software Version: 10.0.0   -  Build: 4195-06

Hulu Version: 4.9  - Build 3