Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Fexa
Level 8

Re: Hulu app won’t open

-Roku device model: 2720X - Roku 2
-Serial number: 1RG4AN071113 (or 1RG4ANO71113 - can't tell if that's a capital O or a zero 0)
-Device ID:  ?
-Software OS/version:10.0.0 - build 4195-06
(these can all be found in Settings System About)
-What channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button): HULU V4.9, build 3
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times): 13-214-477
-Steps to reproduce the issue you are seeing: open Hulu on Roku, navigate to any show, start play
-Do you receive any error code or message?: no, it simply returns to the show/episode page

Rynes
Level 7

Re: Hulu app won’t open

Having the same issue with Hulu and have reloaded the channel. Also if I try to open prime it reboots the entire box. I have a tiki 2 2720x. Hulu just since the last update. Prime has been doing it for weeks now.

0 Kudos
Smtatro
Level 7

Re: Hulu app won’t open

Same  Roku device model 2710X

Roku 1.  Serial #1XJ550015886

Software 10.0.0 build 4295-06

Hulu V4.9 build 3

Issue report tracker 86-214-645

Hulu will not play anything new shows old shows movies NOTHING!!!!!

Twiggy13
Level 7

Re: Hulu app won’t open

-Roku device model 2710X
-Serial number - 1XJ558071920
-Device ID - ?
-Software OS/version - 10.0.0 build 4195-06
-What channel and what version/build is the channel: Hulu Version 4.9 Build 3
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) - Tried this multiple times and it just returns me to the Home Screen.
-Steps to reproduce the issue you are seeing - I just try to play a movie or show. It loads, plays for about a second or two and then returns to gray screen that says "Retrieving" before turning into the show/movie main page.
-Do you receive any error code or message? "Retrieving" is the only message.

Note: Netflix and BeachbodyonDemand apps work fine, and Hulu works fine on my computer, phone, and ONN TV with the app on it. Just not on my Roku players

saxy1228
Level 7

Re: Hulu app won’t open

After clicking on a show to watch in the Hulu app it will start to load the video then play the station/show's jingle then cut back to the app saying "Retrieving" or will go back to the home screen. With the Amazon app, the sound is off or the video doesn't work.
We have three devices that this is happening to.
Roku device model
-Serial number 1XC39S072161
-Software OS/version 10.0.0 - build 4195-06
-What channel and what version/build is the channel: Hulu V4.9 build 3
-Tracker ID: 61-214-803
Roku device model 2710X- ROKU 1
-Serial number 1XK573016447
-Software OS/version 10.0.0 - build 4195-06
-What channel and what version/build is the channel: Hulu V4.9 build 3
Roku device model 2010X- Roku LT
-Serial number 1PE3AJO45770
-Software OS/version 9.3.0 - build 4170-06

 

Thank you!

Re: Hulu app won’t open

On my Ruko, Hulu opens let's me look around. I start a show it will load play like a second or two then goes back to menu. 

Hulu worked fine 2 days before my hubby got mad and deleted it because he is boycotting anything Disney. He didn't know it would remove it from my TV. Put it back on and it work fine for 1 show went to watch next one and this **bleep** started happening. I have done everything thing they say to do and NOTHING, STILL DOESN'T WORK.

0 Kudos

Re: Hulu app won’t open

Tried it 5 times still let's me open Hulu plays 2 seconds of show then goes back to menu. I even tried different show.

0 Kudos

Re: Hulu app won’t open

I couldn't get ahold of anyone. Did the chat and it was a bit taken me back and forth to same page.

Re: Keeps going back to home screen

Mary,

This just started a few days ago. App works fine let's me look around when I play a show it stops after 2 seconds and goes back to menu, I have done everything you and help page said (because I can't get ahold of a REAL PERSON WORKING FOR HULU) And still same thing happens.

Help us, if I can't watch it on my TV I don't want to watch on my phone. So Hulu needs to fix this or bye-bye  I've been a customer since the beginning!

Re: Hulu app won’t open

Ms. Kariza

Here are my answers...

Roku Device Model- 2710X-Roku1

Serial Number of Roku- 1XE41Y030871

DEVICE ID- not found

Software OS/Version -

10.0.0

What Channel / What Build-

Build 4195-06

Tracker ID-

your pressing * did NOT work

any Error messages-

Nothing

I can get in to app just I can look at all the tv/movies you have. Press play and I get 2 seconds and sends me back to the menu.

Please don't tell me to remove it and stuff I have already DONE that many times. This just started happening. 

Please fix it. How do I get a hold of a person AT Hulu?

Tired or chat bot taken me to the same place every time I ask a question.