Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Lisa-G
Level 7

Re: Keeps going back to home screen

I am having the same issue but with HULU. I try to start my show, it plays the ABC TV jingle, and I see the first second of the episode, then it goes right back to the show's "Episode Page". I've watched this show every night for the past month and this just started happening 3 nights ago. I have no problem with HULU on my tablet, just the Roku. 

dtj
Level 7

Re: Hulu app won’t open

Hulu, Craftsy, and Prime Video will not open.  Just spin and I have to unplug power cord as everything is locked up.   Tried to remove the apps and they just spin.  Again, I have to unplug to exit. Tried a restart and nothing changed.  Other apps are working fine.  Noticed yesterday.  

Jerrybegoood
Level 8

Re: Hulu app won’t open

I have same problem hulu wont play just keeps returning to episode screen, Hulu rep couldn't solve issue after 45 minutes .

Rep gave me 1 month free of nothing? 

Soon to be history when I get another provider.

Jojo6
Level 8

Re: Hulu app won’t open

I have tried all the steps and factory reset the roku and it still doesnt work! The episodes wont play. They have a grey box with an ! In them.

0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: Hulu not working

Hi everyone,

Thanks for posting in the Roku Community and providing information about your Hulu playback issue.

We're aware of the issue and it's currently under investigation. Once they provide me with an update I'll be sure to let the Community know.

We appreciate your patience for the time being!

Kind regards,
Mary

Fexa
Level 8

Re: Hulu app won’t open

same here. it just started the other day. i've removed hulu, rebooted and reinstalled about 3 times now. hulu opens fine but every episode crashes after a stuttering start of about 3 seconds. and all shows crash, it's not just one. is there a fix for this? does Roku know about the problems?

RokuMary-F
Roku Employee
Roku Employee

Re: Keeps going back to home screen

Hi @Lisa-G,

Thanks for reaching out regarding the issue you are experiencing.

We'd like to gather more information about the issue you're running into. Does this happen on all movies/shows in Hulu or just specific titles?

For troubleshooting, have you try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Please let us know and we'll continue assisting you from there!

Many thanks,
Mary

0 Kudos
RM2
Level 7

Re: Keeps going back to home screen

It happens on all shows on Hulu. And I did remove the channel.  Restarted Roku and then added the channel again. It did not resolve the issue.  

Fexa
Level 8

Re: Keeps going back to home screen

same here. all shows.

RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu app won’t open

Hi everyone!

Thanks for bringing this to our attention.

Can you please provide us the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-What channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing
-Do you receive any error code or message?

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator