-Roku device model- 2700x-roku LT -Serial number-1PE42CO21811 -Device ID ? -Software OS/version-10.0.0 build 4195-06 -What channel and what version/build is the channel -Hulu version 4.9 build 3 -Tracker ID- 11-215-413 -Steps- click on a episode to watch. It starts retrieving and the green bar starts loading. Then instead of playing the show it goes back to the episode page. None of the shows work. -Do you receive any error code or message? No
-Roku device model: 2710X Roku 1 -Serial number: 1XE3CK113085 -Device ID: none -Software OS/version: version 10.0.0 build 4195-06 -HULU channel version 4.9 build 3 -Tracker ID: Issue ID 85-215-931 Timestamp 2021-05-30T22:51:38Z -Steps to reproduce the issue you are seeing When I select a TV series episode to play, the Retieving bar displays till it reaches about halfway then am returned to the episode selection screen instead of playing the selected episode. -Do you receive any error code or message? No.
I've been having the same issue since 5/26/21. Went through support with Hulu and he took me through all the suggested steps. No solution. I can watch Hulu on my computer, just not through the Roku. Very frustrating.
I am having the same issue, starting 5/26. I have uninstalled the app, did a system restart, and reinstalled the app with no solution.
-Roku device model: 2720X-Roku 2 -Serial number: 1RE3C9063625 -Device ID: ? -Software OS/version: 10.0.0, build 4195-06 -What channel and what version/build is the channel: Hulu Version 4.9, build 3 -Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) This just brings me back to the Home menu -Steps to reproduce the issue you are seeing: Select Hulu, navigate to show, click Play...the green bar will display along with the word : "retrieving" but then it will kick me back to the episode menu -Do you receive any error code or message? no
I am having the same issue and have tried all of the suggested steps (deleting Hulu channel, restarting system, reinstalling Hulu channel, checking for system updates, checking for Hulu updates, signing out/signing in). This has affected all 4 of my Roku SE devices (model 2710x). It works fine on my newer Roku, which I believe is a Roku Express or Roku Premiere. This issue began happening last week on May 25th or 26th. The Hulu app opens fine, but when I try to play an episode of a show, it plays a few seconds of it, then stops and takes me back to the Hulu menu. Seems like there is no way to contact a human that works for Roku except through this forum. I paid for a year of Hulu and now I can't even use it on my Roku. Please fix this issue, Roku.