Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kenskii00
Level 7

Re: No sound

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I have had a Roku Express for a while now and recently it has sporadically had issues with the sounds stopping while in use. I have been resolving the issue by going to settings/system/system restart. My thought is the unit needs to be replaced. I will try the suggested new HDMI cable first and see if that resolves the issue.

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joeydav1
Level 9

Re: No sound

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Kenskii00 - 

The suggested fixes here are short term (VERY short term) solutions. The problem will return after using the ROKU for several hours or several days.  This issue is a software one that ROKU, thus far, refuses to acknowledge or can't seem to fix.

Ipaul75
Level 8

Re: No sound

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I agree with this statement. 

Gladywolf
Level 7

Re: No sound

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I did the above mention but it didn't help. The roku stick was really hot.

brock6389
Level 7

Re: No sound

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Reviewing this topic is Kafka-esque, as all Roku "Technical Support" can offer repeatedly is a device reboot.  YES, this "works" each time that you do it, but to think that rebooting your device every day is a "solution" is totally laughable.  "Support" is offering no solution to the problem that we've been having for months.  Perhaps a mass return of our devices might garner some real attention?

OldFatFart
Level 7

Re: No sound

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Reboot is not acceptable. 

It was working.

Fix it!!!!!

 

 

 

lkwork
Level 7

Re: No sound

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if you read most of these comments you will see that for many this is a daily problem.

For me, we have changed HDMI cables and inputs, system restart (at least once a day), unplugged the roku, tried changing audio settings to stereo.  This is only a temporary fix.  

Sometimes it will happen when going from one app where sound was working to home screen then to another app where immediately no sound. Sometimes we will be watching a show/movie and all of a sudden no sound. I have had it happen within Hulu, Prime Video, YouTube and Netflix apps.  But in ALL occurrences when I go back to home screen to do the system reset, I hear the “thunk” that roku produces with each move of the cursor/selection. So the roku is still sending sound thru the HDMI cable to the TV, it is just being selective as to which sound it will play.

Please fix as this is annoying  that we must restart daily and has been happening for months now.

Bigronman
Level 7

Re: No sound

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I have had my Roku Road for a couple years and not sure why the Roku behaves this way but always have to restart the Roku to get volume back.  It’s clearly got some bugs.  Hoping the next gen Roku is made with more quality.

Bigronman
Level 7

Re: No sound

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I just posted and want to echo that Roku should be offering a replacement for any hardware that has this chronic problem.  “Reboot” is not an acceptable solution!

SocalVal
Level 9

Re: No sound

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At this point we need a class action suit.  this is apparently a glitch in their software and they don't want to acknowledge it.  My stick was so hot it burned my finger. I won't be buying another if they can't even admit their product needs work