Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuMary-F
Roku Employee
Roku Employee

Re: How to fix no sound coming from my Roku streaming player

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Hi @Shellsmp,

We appreciate you reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help. Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? Can you please provide the serial number/device ID on your Roku device?

Once we have this information, I'll be able to assist you further from there.


Best regards,
Mary

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Jon_in_pdx
Level 7

Re: How to fix no sound coming from my Roku streaming player

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Hey Mary - so, yes, that does solve the problem. But this has now happened to me 3 times tonight - and never before. If this to be expected?!?

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Smokey1957
Level 7

Re: How to fix no sound coming from my Roku streaming player

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Having the same problem on my two Roku devices. 
You have never explained why this is happening in the first place.

Seems to be an internal defect in Roku devices to which they do not want to admit!

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RokuMary-F
Roku Employee
Roku Employee

Re: How to fix no sound coming from my Roku streaming player

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Hi @Smokey1957,

Welcome to the Roku Community!

We'd like to know more about how we can help. Can you please clarify the issue you are experiencing by providing the details I requested in my previous post above? In addition, are you using an A/V receiver or soundbar with your TV/Roku player setup?

We also recommend starting to troubleshoot audio issues: What to do if you do not hear sound from your Roku® streaming player | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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LthrFog
Level 7

Re: How to fix no sound coming from my Roku streaming player

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This fix works, but why is it a perpetual problem? Is there a plan to remedy it? Should I just buy a Chrome device?

$80 bucks on sale shouldn’t be doing this.

— Mike

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Blanders91
Level 7

Re: How to fix no sound coming from my Roku streaming player

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I have the same issue. I'm losing sound daily on my Roku Ultra (purchased in November 2022). I have to keep resetting the device.

Pt8648
Level 7

How to fix no sound coming from my Roku streaming player

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Did everything mentioned a few times. Only a temporary fix. 

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RokuDanny-R
Roku Employee
Roku Employee

How to fix no sound coming from my Roku streaming player

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Hi Community users,

Thanks for the posts.

Can you please provide more information about the issue you are experiencing? How are you connecting your Roku device to your TV? Do you have any external audio products connected in your home setup? What are the exact steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Parkerhouse
Level 7

Re: How to fix no sound coming from my Roku streaming player

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The unplug and plug maneuver works, but it's a bit awkward when you have 10 people over for movie night. Quite frankly it makes Roku look bad! I have restarted my Roku via the menu which also works (and is a little less awkward), but I don't like having to apologize for a major corporation. Is there a sofware fix in the near future?

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Miklmor
Level 7

Re: How to fix no sound coming from my Roku streaming player

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The Roku is connected to a Denon AVR via a .7m HDMI cable. It typically happens after everything is turned  on at the same time. Rebooting the Roku fixes the issue until the next time everything powers on at the same time.  

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