Solving playback issues

[Dsmith5432]

I went back to your 8/1520 post and looked here and I do not seem to find your posting on how to fix this issue.

[JannaMontanna]

Do a factory reset on your Roku. 

[Rajpermaul1023]

So reset or unplug work but this is happening everyday on both of my devices. Gotta be a better way than resetting at least once a day.

[Carolyn-Marie]

We bought a new 65” Samsung tv with the Hulu app. already in it. No more sound issues. 

Roku needs to fix this on going problem. Our other 2 tv’s have the Roku device. Every once in a while sound doesn’t work. 😡

[Dsmith5432]

I did the factory reset yesterday and had to go back thru and redo everything and log it back in.  Just turned it on today at 1:25 PM, and no sound.  Did not work.

[jim5711]

Just bought a new one today because the old one wasn't producing any sound.  Exact same problem and I can't get sound no matter what I try from these suggestions.  So my thought is that it IS NOT hardware since I have same exact problem with brand new device.

[ssmccloud]

Since that one is brand new, have you contacted the company about it. It seems they’re ignoring the issue, but don’t you have a warranty?

[Pantera7474]

Still having sound issues....no sound...did a factory reset and unplugged everything to reset....how do I get sound on streaming stick???

[Stahls]

I finally removed my Express+ because I had to re-boot about every fifth time just to get sound.  Is there a permanent cure?  Is there a way to find out if my unit was recalled?

[TrashProduct]

Having the same issue! Sound went off twice yesterday. Had to unplug. Messaged Roku Support via Twitter and when I addressed this KNOWN issue, they stopped responding. This is trash. I will never buy any of their products again. Their hardware partners should really cut times with them. I await the class action. Also, what type of company has NO customer service outside of Twitter. What a joke!