Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Rich428
Binge Watcher

Re: No sound

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I’m audio settings lock to Dolby Digital as a temp fix.
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chisum
Newbie

Re: No sound

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Unplugging only works for a short time. Then lose sound again. It's a tube tv with great sound, using Roku with RCA plugs.

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Patrathbun
Reel Rookie

Re: No sound

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Hi, I hope someone is on here because I have done everything suggested to get the sound on my Roku back to no avail.  Do they have a shelf life?  I've had mine for about a year and it's just starting acting up.  

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MinFL
Newbie

Re: No sound

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I have lost my sound twice in the past two weeks. Both times I checked and had required updates.  After doing the updates, I then followed the directions to unplug and restart the ROKU unit and have gotten my sound back. 

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Carolyn-Marie
Channel Surfer

Re: No sound

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This is BS, we should not have to unplug the Roku in order to get sound to come back on. . Sound goes out  at least twice a day we are unplugging it. 
My sound bar is not the problem. It’s the Roku. 

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joeydav1
Binge Watcher

Re: No sound

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Now, a SECOND Roku in our house - less than 3 months old - is having sound issues. Sound gets garbled like it's under water, then goes out completely.

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Carolyn-Marie
Channel Surfer

Re: No sound

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Our Roku Express + is a month shy of a year old. 

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penstruck
Channel Surfer

Re: No sound

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unplugged roku stick for 60 seconds plugged back in sound fine thanks

 

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joeydav1
Binge Watcher

Re: No sound

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penstruck - 

 

Rinse, repeat, rinse, repeat.

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Stormy
Newbie

Re: No sound

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We've been dealing with the sound loss as well for a couple of days. Unplugging didn't work. Just did a system restart and now the sound is back. Hopefully this will work for others as well.

To do this, go to settings and click "ok". Then go down to system restart and click "ok". Next you should see the ROKU letters bouncing on the screen. Once that stops go back to the home screen and select your program again to see if the sound is back. 

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