Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuMary-F
Roku Employee
Roku Employee

Re: How to fix 'insufficient power' or 'low power' warning

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Hi @Chasy,

Thanks for posting in the Roku Community!

I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help get you up and running. How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? Have you tried taking a look here in our Support resources and following the steps to help get the insufficient power message to resolve? What to do if the red light is flashing, or you see a "low-power" warning | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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jwockenfuss
Level 7

Re: How to fix 'insufficient power' or 'low power' warning

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I am also having this problem.  My Roku is plugged into the wall and I'm still getting the low power message.  It's always been plugged into the wall.  I unplugged it and plugged it back in and it is fine for a bit, but then says it again.  I also can't connect to the internet anymore.  I have tried all of the trouble shooting methods in this community.  

Help!

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RokuMary-F
Roku Employee
Roku Employee

Re: How to fix 'insufficient power' or 'low power' warning

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Hi @jwockenfuss,

Thanks for reaching out to the Roku community!

Please provide us with the serial number of your Roku device by going to Settings > System > About and I'll have our support team reach out directly to assist you further.

Please keep us posted.


Best regards,
Mary

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