Solving playback issues

[sharonAD]

I have had Prime Video for years and today I got a message that there’s not enough room & to delete other channels.  I already have it.  I don’t need to add it.

[renojim]

@sharonAD, first try a "System restart" from Settings->System or Settings->System->Power (depending on your model).

You may still have the icon on your Home Screen, but apps are removed to free up space for other apps and then redownloaded the next time they're launched.  You might have the icon, but not the app's package necessary to actually run it.

[harmonemilly3]

i have reset my tv and even tried unplugging my tv and yet still nothing has worked. after factory restarting my tv it has NO apps at all and i still get the message when trying to download netflix that i dont have enough storage and to delete unused apps i dont understand how to fix this problem 

[harmonemilly3]

after my tv did a random factory reset my tv started telling me i dont have enough storage to download apps and to delete some to free up space but the problem is, it deleted all my apps and i now cant get any back. i have tried to restart the tv, unplug the tv, and clearing the cache by pressing the button patterns and nothing has helped. 

[Kellirisinger]

I'm facing the same thing 

[rymiller]

What’s the solution here?  I have tried all these and nothing works. I have an almost empty sd card and Netflix will not load. Frustrating. 

[RokuEmmanuel-D]

Hi, @rymiller.

Thanks for posting here in the Roku Community!

We understand how frustrating this issue is for you, and we'd like to be able to help. 

Could you please specify all of the troubleshooting you have attempted and what Roku device is affected by this issue?

With more information, we can effectively assist you with your concerns. 

Best,
Emman

[harmonemilly3]

the only thing that seemed to help me was having to make a whole new roku account with a new email