When my Roku Ultra is playing, the audio cuts out momentarily during both speech and music at audio peaks. Lower voices and soft sounds are affected less than higher voices, which cut out as often as every second, though not at regular intervals. This does not happen when the TV set plays audio from broadcast input (antenna).
This is a recent problem, so I wonder if it may relate to a software upgrade. Has anyone else experienced behavior like this? Thanks for any info you can offer.
Software version: 10.5.0
Model: 4670X - Roku Ultra
TV: Samsung UN26EH4000
(edited: revised title to use more common terminology)
If you are unable to resolve the issue, can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.