Solving playback issues

[Hbdbdjdicjdbris]

You have got to be kidding me. I’ve tried all of the fixes and nothing works. My internet is fine. It sounds like a bot is answering these posts. Is there a solution or not?  If I need a new TV then just say that. The amount of people who are super pissed off is not good for ROKU or Netflix. Roku is easy to ditch…Netflix is not. Come on!  F-ing do something or tell us that you aren’t going to. 

[RokuCarly · Accepted solution]

Welcome, and thank you for posting here in the Roku Community, @Hbdbdjdicjdbris.

Firstly, we sincerely apologize for any inconvenience this may have caused your streaming with the Netflix channel and we'd be happy to find you the best resolution possible.

Before proceeding, may we know if this is the only channel affected by this? If so, are there any error messages prompted on your screen? Since you've performed all the possible troubleshooting steps provided on this thread, we highly suggest reaching out to the channel provider themselves (Netflix Support) for further assistance and clarification, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them. 

In the meantime, you can highlight Netflix's channel tile and press the star (*) button on your remote to update it. 

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. Please keep us posted on how it goes!

Best regards,
Carly

[Yurlen84]

No open 

[Thegolfitems1]

If you're experiencing issues with Netflix not working on your Roku streaming device, there are a few steps you can take to troubleshoot and resolve the problem. First, ensure that your Roku device is connected to the internet by checking the network settings in the Roku menu. If the connection is stable, try restarting your Roku device as a simple reboot can often fix temporary glitches. Additionally, make sure that the Netflix app is up to date by checking for updates in the Roku menu. If the problem persists, clearing the Netflix app cache by removing and reinstalling it may help. Finally, if none of these steps work, contacting Netflix or Roku support can provide further assistance in resolving the issue.

[Jax403]

This exact same thing happened when setting up a brand new ROKU TV for the bedroom..started reading all these threads and came across the one that suggested I go to the Home Screen…Go to Netflix icon…hit the asterisk star on the remote ..options will pop up to reset or restart app which I hit OK..Netflix loaded and I signed in also using the remote..all is working fine now..Hope it helps you. 

[RokuJechealR]

Hi @Jax403,

Welcome to the Roku Community!

Thank you for letting us know about this. We appreciate your patience and effort in this matter, and we're happy to hear that the issue has already been resolved.

If you have any other questions or concerns, please let us know.

All the best,
Chel

[cwmagui]

Wish I had come here first!  Over an hour and a half on the phone with Netflix.  I hung up on them when they told me I needed to have my ISP reset my router back to defaults (Simply because my profile on ONE device was out of sync).  

[stuckey513]

I have the same TV and the same problems. Glad to see they're still clueless a year later..

[RokuElmer-H]

Hi @stuckey513!

Thanks for your first post in the Roku Community!

We know that you're having the same issue with your Netflix, and we appreciate your report and are happy to help.

You can also try some troubleshooting provided on our support page here if you haven't tried any of it yet: How to resolve a channel playback issue - Roku Support.

If this has been applied, please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Netflix channel version (highlight the channel tile, then press the * sign button on your device).

Upon receiving this information, we will pass it along to the appropriate Roku team for further investigation.

We are eagerly anticipating your update!

Thanks,
Elmer

[jrvolpe311]

When will a solution be available?