Solving playback issues

[Viva11]

I did the troubleshooting advised but still get the HDCP error... can this error happen out of the blue, when it never came up before?

[Ronnego]

That’s how ours started. Out of the blue. One thing that seems to help is not waiting for the screen to load. As soon as the tv power goes on press “Home”, right and select on the remote. Getting it engaged right away seems to avoid the error problem for us. If I forget to do this and wait like I used to, I’ll get the error message. Hope this helps. 

[Viva11]

Thank you for this info, will definitely try it. It's interesting because when the error screen comes on and I click "ok" or "home" I do see the show for a second before the screen goes blank again, so seems more like a technical glitch than an actual format issue. Thanks again.

[Ronnego]

Also, if you put your most used icon in the upper left of the menu it will always open that one even before you can see anything. 

[Viva11]

Good tip... Thanks!

[Viva11]

Wow I tried your tip and it worked! Thank you very much!! I just need to remember to do that every time I start Roku up.

[Ronnego]

It took me a while to remember too. But once I got in the habit it made things so much easier. It is obviously some kind of glitch in the Roku software. My husband always did this naturally and never had the error problem that I always got. It was only luck that led to this solution. Maybe someday Roku will fix the problem. 

[KJSS]

I just got a new stream bar pro.  I am getting this message every so often.  Never had this problem on a TCL roku tv series 4.  Or my 2019 ultra.  I am at a relatives house.  I will see if the problem clears up after I return home.

[KJSS]

I got the same hdcp error twice.  I unplugged the hdmi from the tv and back in with out power off or restart the tv or streambar pro.  Error went away.

[RokuKarla]

Hello @KJSS

Thanks for posting in the Roku Community!

If you are seeing the "HDCP Error Detected" message or purple screen for the first time after setting up your Roku player, ensure that your TV and/or AVR or soundbar supports HDCP.  For additional information visit the link below:
What to do if you see an “HDCP Error Detected” message or a purple screen

Hope this helps.

Regards,
Karla