I have an in warrantee Roku premier. Every day when I turn on the television and try to watch a show I get the HD CP error. Once I go to system system restart and restart the Roku the problem goes away. How do I get Roku to replace the defective unit? I have followed all the troubleshooting steps, and all the articles I have changed out all the interconnect’s and make sure they are firmly seated and the problem persists. How do I get Roku to support their product?
I am getting to the point where if I can't get a live person on the phone to help resolve the problem with my ROKU ULTRA saying it has HDCP connection problems then I will need a refund due to no proper support for their products!
I’ve already followed all the troubleshooting steps that you listed and with this one particular Roku, unless I do a system restart every day before I watch television I get the error. Can I get this Roku replaced as clearly it has a problem?
I have tried your stupid unplug the hdmi cables, unplug the power cords wait 10 minutes and then plug them back in. this does not work! i don't know what the problem with this device, it is junk. now, any time i try to play anything at all, this pops up. i have replaced the hdmi cables, cleaned out the hdmi plugs on the tv and roku with compressed air. it still does it. no matter how many times i have tried to do your "If you are experiencing a HDCP error, we recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?" post, it does not work at all!!!!!
I have this problem as well now. Not used the stick for a while, but just gives the HDCP purple screen on every channel. Have tried all the disconnecting, powering down etc., even a complete reset. Nothing works.
Cannot try another HDMI port, as only one, cannot change leads as is a stick (3500EU) plugged directly into the back of the TV HDMI port. It detects the TV as able to view HDCP 1.4 and have changed the resolution as well. Nothing.....